Refund policy

Refunds

All sales are final. We apologize, but we are not able to give refunds. Once an order is placed, your contest entries are automatically and immediately submitted to our 3rd party sweepstakes company and cannot be withdrawn. We cannot tamper with the entries for the sweepstakes.

 

Shipping Disclaimer

Your order will normally ship 5-10 business days after being placed through our website. Please note that although our website may provide shipping time frames, these are only estimates. These shipping time frames are not meant to be promises or commitments of arrival times. Please do not rely on them for your item to arrive according to those dates. Shipping times may fluctuate due to factors such as order volume and inventory status. We appreciate your patience, and rest assured, we will notify you promptly with a tracking number once it becomes available!

 

Incorrect Addresses:  

We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. If the tracking number shows the package was delivered, the responsibility falls on the customer.

Customers are responsible for ensuring they have entered a correct delivery address at checkout. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you.

 

Return to Sender Orders:

If your order has been returned to us due to an incorrect address entered at checkout, we will reach out to you by email. You will have 30 days to respond to the email or reach out to us about your missing package. If we do not hear back from you within 30 days from our first email sent to you, your order will be automatically void.

 

International Customers:

Superdrive Official LLC is not responsible for any additional costs that may occur through duties, taxes, and any other fees that may arise due to international customs and shipping costs. You are purchasing our products knowing additional costs that may occur are solely the responsibility of you, the purchaser.

 

Exchanges:

We welcome all exchanges! Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. Customer is responsible for shipping it to “Superdrive Official. 8131 Alpine Ave. STE A. Sacramento, C.A. 95826” and shipping charges for the new product. Please include a note in the package of what you would like to exchange for. You can exchange merchandise for any item or items of equal value, or you may increase and pay the cost increase. We cannot approve any downgrade that would result in a refund. Contest entries cannot be altered or rescinded.

All exchanges must be initiated within 60 days of purchase. Any issues with defective merchandise must also be reported within 60 days of the date of purchase for warranty replacement. After 60 days, we have no further liability.

If you receive an item that is damaged or is incorrectly shipped by us please contact Customer Support immediately.